Support Center & Safety
How Can We Help You?
Have questions about our video platform, need technical support, or want to report a safety issue? Reach our team directly or submit a message below.
Official Email Support
For general questions, billing inquiries, partnership requests, and platform support.
support@ryntly.in
Network & WebRTC Status
All global peer-to-peer WebRTC signal relay servers and STUN/TURN clusters are currently online.
Send Us a Message
Fill in the details below and our team will get back to you via email.
Message Sent Successfully!
Thank you for reaching out. We have logged your ticket and our support team (support@ryntly.in) will review and reply to your email shortly.
Ticket Reference: #VAL-84920
Frequently Asked Questions
During any live video or text chat, click the "Report" button in the top toolbar or chat dock. Select a reason (Harassment, Inappropriate Behavior, Underage, Spam) and submit. Our moderation team reviews flagged connections immediately.
No. VALORA utilizes encrypted peer-to-peer WebRTC technology. Streams travel directly between participants' browsers and are never recorded, routed through recording proxies, or saved on our servers.
Ensure you have granted camera and microphone permissions in your browser's site settings. If permissions are blocked, tap the lock or settings icon in your browser address bar to enable access and refresh the page.
If you believe your IP was restricted by mistake, select the "Ban Appeal" category in the contact form or email us at support@ryntly.in with your public IP and approximate date/time of the event.
Yes! Visit the Messages section for high-speed, text-only stranger matchmaking without camera or microphone requirements.